People Management Skills
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When an organisation appoints a manager from within they are often promoting a member of staff who has excelled at their job role rather than choosing them for their management abilities. In fact, regardless of what we might judge their natural aptitudes to be, if a person has never been called upon to exercise management techniques then we can’t expect them to have these kinds of skills at their fingertips from day one.
Suddenly taking over management of a team of people, especially people who until now may have been colleagues of the same status within the company, can be a daunting proposition. Knowing precisely what is required from a manager, what techniques and methods to apply when dealing with the team as a whole and individuals within it and how to take control of time and resources effectively is essential for anyone entering a managerial career and provides the confidence and sense of purpose required for continual improvement and development.
People management skills come in a variety of guises:
- Embodying the Management Ideal
A manager should understand their role within the organisation, what is demanded of them and what their responsibilities are. This includes recognising the impact that they have on their team members and superiors, how they can use different styles for different situations or different people and the difference between managing and leading. Only then can they start to build trust and authority among those they manage.
- Team Management and Delegation
Effective management of a team requires recognition of the strengths and weaknesses of the team as a whole and the individuals within it, the ability to recognise which tasks need to be delegated and the assertiveness to delegate them. It also requires an appreciation of different working styles and how diversity within a team can be an advantage if handled correctly.
- Motivating a Team
Motivation of a team of people is not as simple as just employing the carrot and stick. Different people respond to different techniques and a range of practical skills have to be learned to provide adaptability. What is common to all teams is that goals and objectives need to be clearly defined both on a collective and individual level and positive input from team members should be welcomed and incorporated into motivational methods.
- Problem Solving
Sometimes the team dynamic throws up conflicts or incompatible personal relationships seem to be insurmountable. The ideal manager needs a large repertoire of techniques and abilities for identifying and solving such problems and dealing with difficult individuals.
- Planning and Organisation
The effective use of time and resources is vital to the conscientious manager and maximises the efficiency and productivity of their team. Knowing how to prioritise tasks, which jobs to assign to which team members, how to plan effectively of the future and how to identify areas for improvement all help with making the business process as fluid and free from surprises as possible.
- Communication
Most would agree that communication is the single most important element of people management skills. Knowing how to use different communication styles to relay information to different stakeholders and how to overcome objections and resistance are skills which no top manager can do without and which they spend a whole career refining and developing.
People Management Skills Training
Many of the above skill areas can be found present within individuals as an innate trait. Others have to be learned. A course of people management skills training helps to plug gaps in knowledge and get a manager thinking about their continued, career long development whether they are new to management or an old hand.
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