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With over 6 million customers worldwide, Sage is certainly one of the leading global suppliers of CRM systems. But what is it that makes Sage CRM solutions so popular and how does a company go about picking the right product from the Sage range?
Sage CRM History
Sage was founded in Newcastle in 1981 and is still headquartered in Tyneside. Business software specialists from the outset Sage grew rapidly due to the success of their estimating and accountancy software. Today the company has over 13,000 employees and 30,000 certified partners worldwide which provide customers with the peace of mind that their products are fully supported.
Sage CRM Options
Sage CRM software is specifically designed for small and medium sized businesses with a range of options for the depth of the software and the way in which it is hosted and used.
The three main options are:
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Sage CRM Essentials
A cloud hosted solution which does away with the need for internal servers. The essentials package provides contact management, sales forecasting, lead management, customisable reporting, outlook and mobile integration and an interactive dashboard. All these features allow your salespeople to spend more time dealing with customers rather than wrestling with data. Sales managers can track individuals and teams, comparing actual performance with targets at a glance.
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Sage CRM Professional
Also a cloud based solution but integrating extra features for the incorporation of marketing and customer services operations. Case management, knowledge base, workflow and call handling modules help customer service staff attain new levels of efficiency and professionalism. Campaign management, mass emailing and data analysis tools help marketers better plan and execute campaigns as well as track their success and ROI.
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Sage CRM
This is an on-premises solution which is hosted on internal servers. This allows for full customisation – the software can be tailored to meet a company’s specific needs, modifying and altering standard functions where appropriate and even adding new ones. Sage certified suppliers will work with a company to design, implement and support a fully bespoke CRM solution.
Sage CRM Prices
The two cloud based solutions are charged for on a pay per month per user model. Prices range from £20 to £50 per month per user. The on-premises solutions, due to their customisability, vary in price between companies depending on the amount of developer time required, the number of software licences (users) required and the level of support needed. Total price for an on-premises solution will typically exceed a couple of thousand pounds but will provide a CRM that can grow with your company.
Sage CRM Quotes
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