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We all know what it’s like to be on the receiving end of a combination of high bills and poor customer service. In sectors where monopolies or near monopolies exist we often have no choice but to deal with it (domestic energy anyone?). In competitive sectors though, there’s always somewhere else to go. Business telephone packages is one such sector.
So many companies currently offer telecoms solutions that switching and saving (or just getting better, more reliable customer service) is incredibly easy. Once you’ve worked out your basic requirements you’ll be presented with a wealth of options.
Business Telephone Packages: What’s On Offer?
Most business telephone packages providers can offer the full solution of lines, call packages, phone systems and broadband. You can choose to combine all your services under one roof or split them up among different suppliers.
Phone Lines
Suppliers have usually arranged wholesale telephone line rental with the major carriers which enables them to pass on significant savings to their customers. It also means that switching is a simple process as all the infrastructure is the same – just like switching your energy provider. If you need new lines installed, checked or repaired, the companies can arrange this through contracted third parties like BT Openreach engineers.
The three main types of phone line are:
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POTS (Plain Old Telephone System) Lines: These are analogue lines which allow one call per line. Can be used singly or combined for a multi-line system with a PBX (exchange).
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ISDN: Digital lines which allow voice and data transmission at the same time. Each ISDN line has two channels. Clarity of calls is often better than with POTS.
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ISDN30: Each line has 8 channels i.e. 8 lines are available from just one cable. Ideal for larger businesses where 8 lines or more are required and each employee has a direct dial number.
Phone Systems
There are two main types here: PBX (traditional wired exchanges) which connects all your phones together with the type of lines described above and VoIP (Voice over Internet Protocol) where the phone and computer networks are combined allowing all calls to be made over the internet and leading to further savings.
VoIP is a larger up-front investment but leads to greater functionality and lower call costs in the long run whereas PBX has the advantage of being separate from your LAN network and therefore less prone to drop outs and power failures.
Business Broadband
If you’re also going for a broadband package check exactly what speeds are on offer. If you’re reliant on your website this could be important so check with your hosting company or webs designer that the offered speeds are adequate.
Business Telephone Package Quotes
Approved Business Phone Lines provides a fast and free way of comparing leading UK Business Telephone Packages companies.
Just fill out one simple form to get up to 4 free, no-obligation quotes for Business Telephone Packages today.
Get Quotes for Business Telephone Packages
