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Enigma Solutions Pvt Ltd
Summary:
What makes us different? Well, we’re essentially a UK company with a core management team of seasoned UK professionals who work from our offices in India. We believe that this is one of our strongest assets.
Every project from inception to delivery has the unparalleled benefit of hands on management by a senior member of our team. By basing ourselves at the core of operations, we are able to avoid many of the issues which you might associate with standard off-shore outsourcing.
We understand that continual and clear dialogue is a key factor in delivering the desired results and offer a pragmatic and totally client focused service.
Approvals:
«High quality software delivered on time and on budget.»
Adam Scott, Call Handling Services
"We have worked closely with the team at Enigma on several projects now, and continue to be impressed by their professionalism, technical capability and understanding of the clients’ needs."
Bob Cullen, Schematech
"Enigma Solution has done a wonderful job in assisting us with the design and development of our events website. Any problems or questions we experienced, were handled efficiently and professionally. Their team are not only very professional but also friendly and most helpful. I really enjoyed working with them, and would recommend them to anyone who wants to improve or set-up their business."
Kirsty Wade-Potter, Cherrypicker
Case Studies:
Virtual Call Centre SMS Support System
The objectives were;
1) To provide a unified system for receiving inbound telephony and SMS enquiries and dealing with SMS chat.
2) Allow demographic data to be captured and entered into a central database for generating statistics
3) Enable live real-time monitoring of agent and queue data.
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Branch States
The Objectives Were;
1) To create a visual model based system for controlling branch opening hours
2) To allow scheduled changes to opening hours and visual models
3) To allow exception and emergency override functionality
4) Advanced model user permissions
5) Provide a method to simulate changes
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Voicemail Control
The Objectives Were;
1) To create a simple looking control which could manage the storage and playback of voicemails in multiple mailboxes
1) To Allow playback in either windows media player or quicktime
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