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Home > Indexes > Call Handling > Directory > UK > Milton Keynes > Homecallcentre Limited
Homecallcentre Limited
Summary:
Homecallcentre
The Need
Call centres provide essential contact between you and your customers:
– Purchase decisions
– Customer support
– Resolving issues
In performing these functions, they provide a two-way flow: feedback from your customer to you; and about you to customers – giving them evidence to judge your performance against their expectations and your brand values.
Companies have invested heavily in this function. To control costs, many have resorted to:
– Increased automation (IVR)
– Off-shoring
However both of these encountered customer pushback. In today’s challenging environment, companies need better and more efficient ways of fulfilling this vital function without compromising their core values.
The Homecallcentre solution
Homecallcentre removes the dilemma of choosing between serving customers better and reducing costs. It does this by taking the call advisor out of the call centre, enabling them to work from home. Real time monitoring provides superior sup
