Janet Baker and Associates

Summary:

Professional, enthusiastic and passionate about people development, Janet Baker is an experienced personal skills and IT trainer, training people from all sectors. All training courses are participative, relaxed and friendly. Subjects include: Assertiveness and Confidence Customer Service Effective Business Writing Effective Event Organisation Effective Supervision and Team Leadership Handling Difficult People Leadership Skills Minute Taking and Organising Meetings Presentation Skills Recruitment, Interviewing and Appraisal Skills Report Writing Stress Management Team Building Telephone Techniques The Effective Administrator The Exceptional PA The New Office Employee The PA as a Team Leader Microsoft Office packages Introduction to the Internet Introduction to Wi