Jo Ouston & Co Ltd in London (Greater)

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Jo Ouston & Co Ltd

Jo Ouston & Co Ltd

LONDON (GREATER) Lower Ground Floor
Nelson House
Dolphin Square
London
London
SW1V 3NY

View all Management Training in London (Greater)

Summary:

Since 1990, Jo Ouston & Co has offered courses that build robust communication skills that do not rub off under pressure; clients learn not just what to do but how to do it. Developing communication strategies which enable participants to assert themselves without alienating others, recognising the difference between assertion and aggression, and develop confidence in their influencing skills.

Approvals:

«"Made me realise that I can be assertive, just didn’t recognise when I was being assertive i.e. did not need to be aggressive" »

Ref_1

""Good involvement of group and focused on individual ‘issues’. Very helpful" "Very beneficial, many aspects were effective and not only to claims handlers but underwriters too" "

Ref_2

""Very informative and enjoyable course" "

Ref_3

Case Studies:

Case Study 1

Major insurance company requiring claims handlers to be able to deal with aggressive lawyers during claims negotiations. "Confident to negotiate difficult/complex situations" "Going through examples of effective negotiation was useful"

Case Study 2

Individual client from an Investment Bank facing sexual harassment from a director and needing to handle the situation without being driven from her job or embarrassing the director. "The most useful course I have been on. Provided wonderful tools for the future"

Case Study 3

Senior HR Manager of major insurance company needing to assert her personal professionalism in the face of a dismissive boss – without alienating him. "Excellent programme great group of people to work with"