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Home > Indexes > Leadership Training > Directory > UK > Kent > Spider on the Wall Ltd
Spider on the Wall Ltd
Summary:
Jules Murray, Owner/Director of Spider on the Wall Ltd is an internationally recognised authority on "Customer Services Experience" who has designed and run workshops for some 15 years. Specialising in the Premium Leisure and Tourism space, she has an enviable client list and is now delivering fresh, exciting programmes to improve your customers' experience with tangible business benefits in mind.
Spider workshops reinforce and embed Customer Service Excellence in a highly interactive, fun, team building and unique fashion. They re-awaken people's love of people, delve into attitudinal mindsets and furthermore they provide exceptional value for money.
It is the people-to-people interaction which differentiates a Customer Service experience.
Approvals:
«Jules delivers absolutely splendid , fun filled customer service workshops that allow maximum employee participation through reflection and role play
She recently delivered the training to 100 of our employees with the aim of changing the culture ar»
Royal Air Force Club, Piccadilly, W1
"Jules rapidly took hold of the training and development requirements, and worked tirelessly to put in place the framework and structures required to improve the quality of the customer experience delivery. Highly recommended"
City Link
""A highly skilled, professional woman, clearly amazing at her job. I think if we all aspired to be like this we would be the best customer service staff in the world!""
Prem Group (UK) Ltd
Case Studies:
Call Centre Customer Service Training
Spider on the Wall ran ongoing sales and customer service training sessions with Petchey Travel Shop Call Centre. Understanding that time away from the telephone is time away from any potential business we devised an effective situational method of 1-on-1 personal coaching.
Cultural Customer Service Training
Oasis HK are a fast growing value airline flying B747-400s to ultra long-haul destinations. Providing a daily service on the Hong Kong / London route, one that many perceive as the world’s most competitive long-haul route. Offering both a business and economy class, our USP has to go beyond price,
Cabin Crew customer service workshop
Hotel Customer Service Training
The Ivy Hill Hotel, Pontlands Park Hotel, Reflections Spa, Furze Hill Banquetting and Eclipse Night Club have all undergone Spider on the Wall up-selling training and the ROI is always impressive. Motivational Leadership workshops ensured that there was continued encouragement and performance meas
FOH and F&B customer service training
