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Today's global market is highly competitive and ever changing. In order for a company to survive in this dynamic environment, effective methods have to be developed in which to improve productivity in the most cost effective ways possible. One strategy that has gained increasing popularity over the past few years is called Business Process Outsourcing (BPO). A definition given of BPO by NelsonHall describes it as a process whereby the outsourcing of business functions or processes are handed over to a third party. In these contracts the provider is responsible for performing and managing the outsourced function or process on behalf of the customer.
In other words, BPO is the leveraging of technology or specialist process vendors to provide and manage an organisation's processes and applications. Some of the most common processes which are outsourced include customer service call centres, accounting and payroll, and human resources. It is very often found that the use of offshore resources tend to be more economically viable in some BPO models, and many companies choose this option when outsourcing non-core operations such as back or front office operations typically performed by white collar and clerical workers.
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