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Telephone Answering & Call Handling Services

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A dedicated telephone answering service is a great way of freeing up man hours in your company, and allows you to focus on the things that are most important to your business. Call handling is of use to companies of all sizes. If you’re a sole trader, an inbound call handling service can be your virtual office, and if you’re a larger business it can provide welcome support when you experiencing unusually high call volumes or you need call handling outside working hours.

When you sign up to a call handling service, your business will be given a unique telephone number from which calls can be answered or diverted to the relevant member of your staff. When a phone call comes into the call centre, it is answered by an operator with your company name as though the caller has reached your office. These operators will be able to provide basic information about your business (contact details etc.), or transfer callers who want to speak to a specific individual. Some companies will simply pass calls onto the next available operator, who has your company details on screen, others will offer you your own team of dedicated PAs who deal with your calls and no one else’s.

Our approved call handling companies provide services including:

  • Call answering, diverting and forwarding
  • Fax and email forwarding
  • Help lines
  • After Sales Service
  • Direct Response Handling
  • Message Taking
  • Customer Service
  • Order Taking
  • Apointment Booking

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