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Solutions 2 Success
Summary:
We provide training and coaching courses for sales, communication, management & business owners. All Open (Courses) are run from our Manchester & Chester conference venues. In House courses are available also at your premises or off site location for more customised training.
The Managing Difficult Situations,People & Assertiveness Skills course will enable attendees to take control,avoid conflict & disruption whilst fostering improved relationships with people internally & externally.
The Persuasion,Influence & Building Rapport course will enable attendees to develop improved relationships,create positive customer experiences & effectively communicate, persuade, influence, recognise body language & develop self confidence to deal with problems & people of all levels.
Approvals:
«Tarmac is the UK's leading supplier of heavy building materials with offices throughout the UK. 12,500 staff and a turnover of £ 2 billion.
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Tarmac
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Case Studies:
Tarmac Case Study
Training was provided to the PA's of all the Senior Directors to help deal with difficult people, situations & build rapport with people internally & externally. The course proved to help address some key concerns & positive actions were taken by attendees & applied in the workplace.
Managing Difficult People & Situations
