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ITIL (the Information Technology Infrastructure Library) comprises a series of best practice guides and IT standards recognised in the UK and a number of countries overseas. ITIL certification essentially gives your company the seal of approval from the UK government, and reassures any prospective clients that your service is of the highest calibre.
ITIL training courses aim to prepare you for a final exam which must be passed to gain your certificate. Exams are set by a number of awarding bodies, including the Information Systems Examining Board (ISEB), part of the British Computer Society. The courses usually cater for four distinct levels of proficiency:
- ITIL Awareness
- ITIL Foundation
- ITIL Practitioner
- ITIL Service Manager
To sign up for the beginner’s Awareness course no specific experience is required, although a general familiarity with IT is expected. To participate in the Practitioner and Manager courses you must have passed the preceding exams.
Training can take place at open workshops or can be arranged in house. Open (public) training can be arranged at short notice, and is usually attended by individuals or small groups. In house seminars, on the other hand, take place on your own premises and may offer training that is tailored to the specific needs of your business or team.
If you are looking for training on a personal level, many training agencies also provide self-study courses. These allow you to learn in your own time using the internet, CD ROMs or DVDs and offer a personal tutor who can offer advice by email or phone.
If you want to earn internationally recognised and respected certification for your company, Approved Index will find you an ITIL training course to suit your level of experience and your preferred style of learning. Just fill in our simple enquiry form to receive free, no obligation quotes from up to 6 leading ITIL training companies.
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