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Questions To Ask A PR Agency - Part 1

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When you hire a public relations agency to represent your business, you are entrusting them with a great responsibility: your company's wellbeing. The trust you place in them can be compared with the trust you give your doctor, and your company could either go from strength to strength under their care or wilt on the vine and die. You hope they are fighting your corner and doing all they can for you, but how can you be sure? Their area of expertise is not yours and you can only have a rough idea of what it is they are doing on your behalf. Or can you? Well, to get a clearer picture of your company's state of health and advice about the things you can do and the things you absolutely shouldn't do to improve it, you have to ask a lot of questions. For that matter, it is advisable to ask a lot of questions in any case to receive the level of care and attention you are due and ensure that everything is being done for you that can be done.

So the first thing to determine of any PR agency, regardless of whether you are thinking of hiring them or they currently work for you, is how much they know about you. Because if their business is representing you to the world, you would hope they knew almost as much about you as you do yourself. A patient requires a thorough investigation before any diagnosis can be given, and your business is no different. But how can you tell whether the PR agency knows enough about you? Well, here are a few questions to help you find out:

  • How would you best describe the products/services I am offering? Are they established and familiar to the consumer or new and exciting? Traditional or modern? Staples of daily life or luxury goods?
  • What are my long term and short term plans? Do I want to expand into new marketplaces or consolidate existing markets? And what about the average age of my audience? Do I want to attract a younger or older clientele?
  • Could you describe the audience for my products/services? Is it rural or urban, specialised of general, in a higher or lower income bracket? Is the primary consideration value for money, style and quality, or durability?

The PR agencies' answers to these questions should give you a clear idea of how much they understand your company and its products. However, it isnt necessarily a cause for alarm if their sense of what youre about differs from yours. Great benefit can be derived from having an agency that is able to see you as others do. Perhaps you have marketable qualities you werent aware of, or there are elements about the way you are perceived that youd like to change. A good PR agency will be able to identify these areas and help you resolve them.

Questions To Ask A PR Agency - Part 2 >>


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