Welcome to Approved Telephone Skills Training, the UK's leading online buyer's tool enabling you to get quotations from leading Telephone Skills Trainers based in the UK.
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Putting up with an unhelpful or disinterested telephone operator can be a frustrating ordeal - you’ve probably had first hand experience. You might also have been on the receiving end of a badly delivered telesales call. Whatever the business conducted over the phone, poor telephony skills are a quick and easy way for you to lose a lot of customers and a lot of money.
A highly skilled, professional telephony team is vital in building relationships with your clients, and effective telephony training will pay for itself in enabling you to keep hold of new and old business. It will teach your people communication skills that can be put to use whether they work at a help desk, a telesales centre or a switchboard. Topics covered include:
- Listening skills
- Questioning skills
- Positive vocabulary
- Voice control
- Customer stereotypes
- Dealing with complaints
- Mastering nerves
Although there are accepted “Dos” and “Don’ts” when it comes to telephone skills, the last thing you want is a group of automatons answering your phones. Customers want to talk to a human being, so training will teach your team to be naturally good communicators who are not only professional but also a pleasure to talk to.
There are a variety of courses on offer, covering a range of different businesses and roles. So if you’re a new starter picking up the basics or a senior manager who needs to motivate an experienced telephony team, you’ll find something that suits.
Training can take place at open workshops or can be arranged in house. Open (public) training can be arranged at short notice, and is usually attended by individuals or small groups. In house seminars, on the other hand, take place on your own premises and offer training that is tailored to the specific needs of your business or team.
If you want a telephony team to be proud of, Approved Index will find a training programme to get you to the top of your game. Just fill in our simple enquiry form to receive free no obligation quotes from 4 approved telephony trainers.
Get Quotes from Telephone Skills Trainers
