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Knight Associates
Summary:
Professional Appointment Setting and Telephone Skills Training company. We specialise in B2B appointment setting skills and training for inbound and outbound call handling
Since we make appointments for our clients every day, our skills training is very practical, extremely up to date e.g coping with voice mail and no names policies, and very, very effective. We also follow the training session with practical demonstrations by telephoning prospects on your database and making appointments in front of your telemarketing staff. So, your investment in training is repaid in the best possible way, with new business appointments being made.
Our aim is to improve successful gatekeeper approaches by 50% and every telemarketer to make a minimum of 4 new appointments daily
Approvals:
«Sarah Vowles, Marketing Manager can be contacted on 0207 429 9113
»
Bank Of Ireland, City Office, London
"M/s Jackie Bailey Marketing Mgr. Mobile no. = 07814 736958"
NEC/Phillips Group. Leicester
"Can be contacted on 01423 541936 or 07949 231566"
Mr Denis Kaye, Regional Chair, Inst. of Directors
Case Studies:
80-20 Group, Dumfries Scotland
Brief: to train 7 staff to improve telemarketing efficiency, and skills to get past gatekeepers. Spent two days. Day one gave them skills to beat the gatekeepers, day two we made seven new meetings. Outcome, a huge increase in appointments.
Institute of Directors
Brief: To train staff in call handling skills and to build more confidence in their abilities. Spent one day showing staff how to handle difficult customers and complaint calls, how to firmly reject unwanted sales calls and how to greet and provide excellent service to existing customers.
Open Day Course at Knight Associates
Open Day Course attended by 12 individuals all requiring better telephone skills to improve their job chances or to become more effective in their existing job. Covered all aspects of outbound and inbound call handling, objection handling, stopping unwanted sales calls and winning appointments.
