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ComputerTalk Technology
Summary:
ComputerTalk designs, deploys, and supports contact centre solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England.
Business Communications Solutions Company providing Contact Centre, IVR, Speech Recognition and Unified Communications solutions. We manufacture, install and support our own products, we are not a third party reseller. We have Blue Chip clients in the UK and worldwide. UK Clients include Barclaycard, Capita, Easynet and FMG Support. We have 20 years experience in implementing solutions from SMBs to multi-nationals. Based in Staffordshire, we cover the whole of the UK.
Approvals:
«ComputerTalk implemented a telephone based automated credit card authorisation system, Tonelink. This allows merchants to verify payments at any time of day. "We are very happy - it's reliable and keeps Customers happy". BMS Product Manager.»
Barclaycard
"ComputerTalk provided a 300 seat contact centre with IVR, Speech Recognition, Call Recording and CTI Screen pop for FMG. Their 24/7 contact centre takes breakdown calls for fleet vehicles. Their outbound contact centre brokers repairs and recovery."
FMG Support
"Imperial's busy ICT helpdesk is managed using ComputerTalk's ice contact centre system. Calls, emails and webchat contacts are intelligently queued using skills based routing to ensure they are handled correctly first time."
Imperial College London
