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Home > Indexes > Customer Service Training > Directory > UK > Coventry > KGA Associates
KGA Associates
Summary:
Managing customer relationships is essential to achieve stability & growth of any business.
The purpose of our business is to provide people based solutions that raise organisational performance. KGA can provide a variety of services to improve customer services from image consulting, ensuring your employees and branding portraits your organisation the way you require, to communication, both face to face and on the telephone.
We are a team of 25 highly trained, commercially experienced people consultants, all of our associates have had careers in senior management roles and we are passionate about helping our clients succeed. We are credible, have excellent impact, are challenging yet fun to work with and deliver great value.
Approvals:
«“The training delivered on all of our objectives and I am delighted with the results. As a result of our satisfaction we have engaged KGA to design and deliver other development requirements over the coming months….” (Anthony Carty, Director)
»
Clifton Asset Management
"“Excellent results, you have single-handedly put the training team on the map in the Midlands and made a great name for yourself in the process – well done and thanks.” Director General - Chartered Institute of Marketing"
Chartered Institute of Marketing
"“…When it came to delivery, the sensitivity and enthusiasm she demonstrated enabled this group to really make the most of the opportunities to focus on their own development…” HR Director, Europe and Key Markets - Diageo Plc "
Diageo Plc
Case Studies:
Coaching for Enhanced Senior Level Performance
This case study describes the processes & feedback from a recent coaching assignment. KGA has delivered management & executive coaching to senior teams at Diaego & Kingfisher P.L.C. as well many other organisations including public sector orgs such as further education institutions & councils.
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Training Impact Study For A Local Council
This case study describes the assessment, training & evaluation work recently carried out by KGA. KGA recently delivered sales training to Clifton Asset (financial advisory organisation) to all their sales team & following the success of the training have been contracted to deliver image consulting.
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KGA Provides Outstanding Support to Small and Medium Sized Companies
This case study describes an example recent restructuring work KGA has carried out and gives feedback from the organisation involved. KGA offers generalist HR support & works closely with companies to help them implement their aspirations and strategies.
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