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Home > Indexes > Customer Service Training > Directory > UK > Brighton > Spider on the Wall Ltd
Spider on the Wall Ltd
Summary:
Customer Service is the 'differentiator' of the 21st Century!
Our experience at Spider on the Wall demonstrates that simple, cost effective measures focused on the levels of customer service can make a dramatic improvement to revenue and earnings.
We know that everything stems from good customer service—everything from a client’s first impression of your organisation to each and every ongoing experience.
First impressions, emotional engagement, interaction, up selling at every opportunity, delivering over and above expectations, Wowing the customer.
As experts in customer service management we offer a variety of mystery shopping reports, and training workshops tailored to your requirements.
Approvals:
« The energy and the passion with which these training sessions are facilitated can not fail to produce great results. Well done ladies – Excellence does indeed sell!” »
Heritage Leisure Group
"We are seeing a definite boost in the confidence and motivational levels when our staff are delivering their sales pitch, and conversion rates are already on the up!"
Petchey Leisure Group
""Two highly skilled, professional women, clearly amazing at their jobs. I think if we all aspired to be like this we would be the best customer service staff in the world!""
Prem Group (UK) Ltd
Case Studies:
Call Centre Customer Service Training
Spider on the Wall run ongoing sales and customer service training sessions with Petchey Travel Shop Call Centre. Understanding that time away from the telephone is time away from any potential business we devised an effective situational method of 1-on-1 personal coaching.
Petchey leisure customer service workshop
Cultural Customer Service Training
Oasis HK are a fast growing value airline flying B747-400s to ultra long-haul destinations. Providing a daily service on the Hong Kong / London route, one that many perceive as the world’s most competitive long-haul route. Offering both a business and economy class, our USP has to go beyond price,
Cabin Crew customer service workshop
Hotel Customer Service Training
The Ivy Hill Hotel, Pontlands Park Hotel, Reflections Spa, Furze Hill Banquetting and Eclipse Night Club have all undergone Spider on the Wall up selling training and the ROI is always impressive. Motivational Leadership workshops ensured that there was continued encouragement and performance measu
FOH and F&B customer service training
