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In-house Research and Training Ltd
Summary:
We continuously measure Customer Satisfaction for 30+ clients and we run the only Net Promoter TM benchmark in the new homes market.
Recent research work has included logo re-design, member feedback for a trade association and a survey of eating and health for a major brand.
We have the best research method for your project.
Our telephone research unit takes time to build a rapport with respondents to enable them to discover the true “Voice of the Customer”.
We have web and email research capability supported by the best on-line panels.
We have the facilities to design, print, deliver and analyse postal surveys.
And, we can access 1,000+ fully-trained field interviewers and mystery shoppers.
Our goal is to leave you with memorable and useable Market Research
Approvals:
«In-house were super efficient at setting up and conducting this research. They worked with us all the way through to ensure we were 100% happy and delivered the results in a timely and professional manner. We would not hesitate to use them again»
Mckenna Townsend
"Thank you for all your hard work to plan, carry out and deliver the results on time and on budget. The results have proved invaluable in the creation of our new branding. I look forward to working with you in the future."
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Magna Housing
"A great improvement on the previous survey we did. It gives me a broad view of issues and repetitive problems. It helps me to be proactive and to also view things that are going well. Redrow Homes
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Redrow Homes
Case Studies:
Eating Habits and Health
In-house was asked to survey certain types of shoppers in 5 towns. A quota was set at 100 per town to provide a total sample of 500. A web panel survey was set up and the sample size was reached in 6 days. Throughout the project the client was able to see the results tables in real time via a sec
Customer Satisfaction and Net Promoter
In-house is the number one provider of customer satisfaction surveys to the new homes market. Our work over 9 years has resulted in a significant improvement in satisfaction results. In the past year we have included Net Promoter TM questions in our surveys. We now benchmark NP scores.
Logo Design
In-house was asked to gather opinions of two potential new logos. Adults in eight English towns were surveyed using our field interviewer network. The results were delivered on time and within budget. Our feedback showed that one logo was a clear favourite.
