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What are Photocopier Services?
Most photocopier suppliers will offer photocopier services under a service contract. This agreement involves paying the supplier a fixed or variable monthly or quarterly fee for regular photocopier servicing, maintenance, repair and toner replacement.
Servicing will normally be scheduled for a fixed number of times per year with repair and toner replacement carried out on a call-out basis.
How are Photocopier Services Charged?
Photocopier services contracts can be purely fixed fee, purely cost per copy, or include elements of both.
A standard agreement will see you pay a fixed monthly fee with a monthly allowance for the number of copies you can make. Any copies you make beyond this limit will be charged at an agreed rate. Be careful to estimate your monthly usage as accurately as possible as the charges for going over limit are often high.
Other agreements can be based on cost per copy only which is advantageous for users whose copier usage varies throughout the year. Here you only pay for what you use, though costs could be end up being higher for high volume users.
Photocopier Services: Are They Worth It?
Photocopier services contracts can be expensive, but then so are photocopiers. A piece of machinery with delicate moving parts and sensors that costs several thousand pounds needs expert maintenance. While a service contract may seem like a large outlay, it will offer peace of mind and will at least be comparable with the cost of buying your own consumables and calling out engineers on an ad-hoc basis, if not much cheaper.
If you’re leasing a machine, photocopier services will probably be rolled into the lease price (or will be a mandatory expenditure as part of the agreement which amounts to the same thing).
Photocopier Services: Points to Consider
- Make sure that the cost of call-outs, parts and labour are included under the terms of the contract. If your copier goes very wrong, it can cost a lot to fix.
- What guarantees on call-out times and repair times are included? Will a replacement machine be provided if lengthy repair times are involved?
- Some suppliers guarantee that a photocopier will be operable for at least, say, 95% of the time or offer compensation.
- What are the penalties for early termination of an agreement (which may be necessary if the service is bad).
Photocopier Services Quotes
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