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Regardless of what’s being sold and to whom, and despite the rise of ecommerce and online selling, most businesses still conduct at least part of their sales process over the phone. This means it’s essential that sales staff are able to call upon the most up to date and effective sales techniques for generating leads, making appointments and closing as many sales as possible. Various companies offer telesales training and there are abundant course choices available for unlocking the potential hidden away in your sales team.
Choosing the right course is a matter of knowing what’s out there and what’s suitable for your team.
Telesales Training Options
Training for telesales staff can take place at a dedicated training venue or in-house. Which is most appropriate will depend on the size of the group to be trained and the distance from the training providers. You may wish to break larger groups down into smaller ones and train them on your own premises so that the phones are always manned and so that trainees get the benefit of more personal attention. In-company training can also be tailored to your specific requirements so that the general concepts and practices are made relevant to your products and services.
If you don’t have the space or facilities for training then you might prefer to send a couple of trainees at a time on telesales training open courses. A wide variety of such courses are available making choosing the right one for your company and telesales staff a simple task.
Most training providers offer open courses on the following themes:
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Fundamentals of Sales – These courses teach how and why people buy, how to structure a sale, the importance of using questioning techniques, how to handle objections, identify when and how to close.
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Telesales Excellence – Over the phone you are disarmed of body language and facial expression, two powerful influencing tools. Learn how to make the most of voice, how to really listen to and read a customer to greatly improve the effectiveness of telephone sales techniques.
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Account Management – These open courses teach how to develop and strengthen customer relations, fend off competitor attacks and make the most from those all important key accounts.
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Telesales Management – Arms managers of telesales teams with the skills they need to communicate effectively with their team and motivate, organise, empower and inspire them towards achieving their objectives.
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Appointment Making – Teaches how to use cold calling or prospect calling to maximise new lead generation and appointment setting. Bypass gatekeepers, engage and form rapport quickly and overcome objections.
These are just some of the available options. When you also consider that tailored courses are available to suit your specific needs, the options are limitless.
We strongly recommend gathering as many options and quotes as possible to ensure you’re getting the right training at the right price.
Telesales Training Quotes
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