Every business needs a phone line system. Small businesses will naturally have simpler business models which translate to simpler expectations of a phone line system. However, no matter what size your business is, increasing productivity is a key driver for any investment, including that in a business phone line package.
Aside from enabling basic communication, the business phone systems available nowadays are capable of providing productivity tools, which include video conferencing, mobile soft phones, automated attendant, paging and intercom, wireless IP phones, presence technology and unified messaging. You can now even integrate your phone system into your customer relationship management (CRM) system.
If you have a small business or are operating from a home office, you may think that it is more efficient for you to use your domestic line to save on cost. But this may not be a wise decision. Having a business phone line will make your business come across as more professional. On top of this, you will need a dedicated line to take care of your business communications, as missing important phone calls from your customers could cost you a lot.
There are three main types of phone lines in the UK—POTS (Plain Old Telephone System), ISDN2 and ISDN30. POTS is the conventional telephone system which allows one call per line. ISDN2 has two channels which allow both voice and data transmission. Lastly, for larger businesses, there is ISDN30 which has a minimum of 8 channels, allowing employees to have their own direct numbers.
As with any investment, your choice for your business phone system should strike the right balance between cost and quality. Even if your business is small, you have to make sure that the system you choose can easily grow with you, with minimal additional investment in hardware and setup.
Providers offer different packages. In order to choose the right one, you’ll need to specify your needs and assess how each package will suit them. Determine the volume of the calls and data transmission that you make. A common strategy nowadays is to combine your phone system with your Internet connection, simply because these two services are inevitable to a growing business. The integration with Internet service uses Voice over Internet Protocol (VoIP) technology which is more cost-effective if your business makes more international calls.
Let’s now take a look at the best business phone system packages available on the market right now.
XLN Telecom specialises in providing phone systems to small businesses. It boasts of having the cheapest line rental in the UK.—at £3.99 a month, it is definitely lower than those charged by BT and TalkTalk (£17.00 and £14.50, respectively). The company offers flexible phone system packages that can be tailored to your requirements. Aside from business phone systems, XLN also has reliable business broadband packages and offers you the option to combine your phone and broadband packages. The company is also known for its great technical support and speedy installation service.
BT offers a wide range of phone line packages geared towards small and large companies. Their business phone lines fall under three categories: broadband and phone line, which starts at £27 a month; Infinity for business and phone line, which offers ‘super fast’ broadband (up to 76 Mbps) from £44 a month; and mobile, broadband and phone line, which integrates mobile phone connections into their broadband and phone line packages.
TalkTalk Business pushes an integrated approach when it comes to voice and data services. They are able to tailor their packages to fit your requirements to ensure that your needs are addressed and additional features can actually increase your productivity with minimal cost. The most basic package—broadband and landline—starts at £24.50 a month.
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