British Telecom (BT) offers four phone line packages—Value, Standard, Critical and Featureline (Standard/Compact). Each of these plans has features that cater to the needs of small, medium and large businesses. BT Value, Standard and Critical lines are available for 12 and 24-month contracts while FeatureLine can be availed of for 12, 36 or 60 months.
When it comes to pricing, the packages follow a basic concept—the higher the price, the more services you get with the package. Let’s take a look at these packages.
BT Value (starting at £13.00 a month)
If you have a limited budget but still want to invest in a good business phone line system, this package may be suitable for you. It offers just the standard basic line with capped calls and optional call features. The downside is, they give this plan a basic care level which means that it will take 2 working days for your phone issues to get fixed. It can be workable for some businesses but may mean lost business for some. With this, you need to understand your business need and be able to assess if you can take the risk.
BT Standard (starting at £17.00 a month)
This package gives you either 500 free UK minutes per month or a bundle of 5000 UK and international landline minutes and 500 mobile minutes at £20.50 a month. Additional features such as call diversion and caller display are optional. The care level for this plan reduces waiting time for phone issues to be fixed to one working day.
BT Critical (starting at £22.00 a month)
This phone line package gives you all the features of BT Standard. The difference is that your phone issues will be fixed within six hours instead of one working day. This will be most suitable for your business if it’s highly dependent on telephone communication.
Featureline Standard (starting at £18.05 a month)
This package offers all the features of the Value and Standard lines plus other productivity features such as hunt group numbers, call return, 3-way calling, general interrogation and more. The hunt group number ensures that your customers will not wait for a long time and instead be connected to the team who will best be able to handle their concerns. The three-way calling feature allows you to set up a conference with two callers. You’ll get a host of other features with this package, plus a care service that aims to fix your phone issues by the end of the next working day.
BT Business: What Customers Have to Say
BT offers highly competitive phone line packages for businesses, but the company has a lot of improvements to make in terms of its standard of service.
The main cause of complaint from customers is the poor customer service they have experienced. There have been plenty of complaints about the failure of customer service advisors to provide adequate support for customers.
Another cause of concern is the on-site support which BT engineers provide to customers during installation or in cases of technical problems. Customers argue that either it takes a long time to resolve an issue or the issue is left unresolved with them paying much more they were originally led to believe.
Lastly, there have also been customer complaints about garbled phone lines. In summary, we can say that BT could have a good quality product line but the delivery of the service to customers has a lot of room for improvement.
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