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Small Business Phones & Lines

Small Business Phone Lines

At Approved Index we’re aware that running a small business is no walk in the park. You rely on effective and consistent lines of communication between yourself and customers, employees and suppliers so the last thing you need is your small business phone line service provider leading you up the garden path.

Luckily this is an age of huge competition in the telecoms sector so comparing services and moving your lines to a different provider has never been easier. Getting a clear idea of your requirements and comparing quotes from several companies is the best way to find the right deal for your small business.

If you are more interested in business telephone equipment, then visit our top 5 small business phone systems page.

If you are interested in having new business phone lines installed, then we recommend comparing options to find the supplier most suitable to you. We can help here - by filling in the form at the top of this page, you can get access to competitive quotes from up to 4 top-quality UK suppliers.

Approved Index's quote comparison is free, quick and easy, and it could save you money on a top quality installation.

Let Approved Index help you find the best Business Phone Lines for your business.


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Small Business Phones

As well as requiring phone lines, small businesses also need telephone equipment suitable to their needs. For a number of reasons, small businesses may require different phones from larger operations. This section has been put together to highlight a few of the options available to smaller UK businesses.

First, it is important to understand why a small business might have different telephone requirements than a larger one.

  • Use. Though it is not always the case, small business employees often need to fulfill multiple roles within the company - in order to this, often they will require access to a range of functions.
  • Cost. As you might expect, a small business will often have a lower budget than larger operations, this means that they will need to make use of the best value possible, without sacrificing quality. Though larger businesses are unlikely to throw money away, it is far more of a concern when there is less money to begin with.
  • Flexibility. As with use, flexibility is important in small businesses - this is not only flexibility in terms of who can use a phone and for what purpose, but also in terms of the features offered - conference calling or automated responses, for example, could be incredibly useful.

The section below includes a little information about three small business phone systems that might be worth considering.

PhoneImageBenefitPrice
Siemens Gigaset DX800ASiemens Gigaset DX800AHigh functionality, as well as portable options for office-flexibility.£250-£300
Orchid Telecom PBXOrchid Telecom PBXIncludes 4 telephones, as well as 3 analogue lines.£200-£250
Panasonic 6824 3-Line PBXOrchid Telecom PBXIncludes 4 portable handsets, allowing for easy use throughout the office.£280-£330

For more small business telephone options, visit our telephone system prices page.


Small Business Phone Line Options

Most business telecoms providers have arranged wholesale telephone line rental with the major carriers which enables them to pass on significant savings to their customers. It also means that switching is a simple process as all the infrastructure is the same – just like switching your energy provider. If you need new lines installed, checked or repaired, the companies can arrange this through contracted third parties like BT Openreach engineers.

The three main types of phone line are:

  • POTS (Plain Old Telephone System) Lines: These are analogue lines which allow one call per line. Can be used singly or combined for a multi-line system with a PBX (exchange).
  • ISDN: Digital lines which allow voice and data transmission at the same time. Each ISDN line has two channels. Clarity of calls is often better than with POTS.
  • ISDN30: Each line has 8 channels i.e. 8 lines are available from just one cable. Ideal for larger businesses where 8 lines or more are required and each employee has a direct dial number.

Small Business Phone Lines

Small business phone line options are an important consideration for any company looking to expand or improve.

In the small section above we have spoken briefly about the options available, although we have not provided much information about either cost or suitability. For the most insight in this department, you should speak to suppliers today - fill in the form at the top of the page to do this now. For more general information though, the section directly below should help.

POTS Small Business Phone Lines

POTS small business phone lines are the best option for the absolute smallest or newest companies. This sort of line is, essentially, the form that is used in most ordinary houses - this means that, while you can get premium options, it is unlikely to provide the power or versatility to suit even a slightly larger business.

You can get a rough price estimate for POTS phone line by comparing the options available from most of the well-known suppliers:

  • TalkTalk - £25/month
  • Post Office - £17/month
  • Vonage - £11/month
  • BT - £18.99/month

The suppliers listed above may be powerful enough for the very smallest businesses, but these sorts of contracts are unlikely to be enough whenever a larger capacity is required.

ISDN Small Business Phone Lines

An ISDN line, as mentioned in the list above, is a higher capacity option that can allow businesses to operate two lines consecutively. An upgrade from POTS, this sort of phone line is still not ideal if you have several staff working and needing to use the phone at the same time.

Although ISDN quotes usually have to be tailored - with installation and other things considered in this price - it is possible to estimate a monthly cost of between £15 and £25. This price does match some of those listed above, so it is worth bearing in mind that you will need to be careful to select the correct option for your business.

ISDN30 Small Business Phone Lines

Another step up from ISDN, ISDN30 business phone lines are the perfect option for any small business. Capable of running 8 lines simultaneously, an ISDN30 business phone line allows a larger number of staff to work quickly and efficiently without having to worry about poor quality or overloaded systems.

As you would expect, an ISDN30 phone line will cost your small business slightly more, but the money is definitely worth investing. With this form of installation, you can feel more than safe in the knowledge that your staff can get everything done that they need to get done.

If you are interested in small business phone lines, then you may also want to consider some of the business broadband options that we have.


Comparing Suppliers

The two main considerations are obviously cost and customer service. The first can be ascertained by gathering quotes but the second is slightly trickier. Check the suppliers’ websites for testimonials from previous clients (if they have them they’ll want to flaunt them) and that they’re from companies of a similar size or who might have similar requirements to yours.

If you’re also purchasing or renting a phone system from the company, check that adequate support for hardware and software is included – if your system suddenly stops working you’ll want engineers out as soon as possible.

If you’re also going for a broadband package, check exactly what speeds are on offer. If you’re reliant on your website this could be important so check with your hosting company or web designer that the offered speeds are adequate.


Small Business Phone Line Quotes

Approved Business Phone Lines provides a fast and free way to compare leading Small Business Phone Line Providers.

Just fill in one simple form to receive up to 4 free, no-obligation quotes for Small Business Phone Lines today.

Approved Index compare phone line providers to find the best fit for your business.


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