Yorkshire and Humber RIEP
“In the current economic climate, it is more important than ever before that local authorities do business as efficiently and effectively as possible. This training will make a vital contribution to that process.” Cllr Roger Stone, RIEP
Richmondshire District Council
Good pace during both days and group work and examples relevant. Enjoyed the last 2 days.
East Riding of Yorkshire Council
I have left the training feeling very excited about putting lean six sigma into practice. I can really see how it could benefit our work, it has given us a whole new way of approaching data to improve performance. Many thanks for showing us the way!
YORKSHIRE AND HUMBER REGIONAL IMPROVEMENT AND EFFICIENCY PARTNERSHIP (RIEP)
In January 2011, the Yorkshire and Humber Regional Improvement and Efficiency Partnership (RIEP) invited tenders from organisations to support the development of a business improvement network that would deliver tangible, sustainable results for the 22 local authority partners.
arvato helped save Renault more than £1.7m a year
Streamlined the demonstrator booking process, saving Renault in excess of £1.7m a year. The improvements speak for themselves: Increased sales appointments by 242% Increased Motability applications by 239% Generated efficiencies by reducing the fleet customer service team headcount by 30%
Review of Legal and Democratic Services
We worked with the Council to review two key services of the Council; Legal and Democratic Service. The review applied a wide range of Lean Six Sigma tools to map and measure their current processes and present improvements that will both reduce costs and improve the quality of the customer service.