DDC Outsourcing Solutions
DDC OS have consistently exceeded targets, I have been particularly impressed with their excellent levels of professionalism, quality, proactivity, and attention to detail. I know I can trust them to deliver and see them as a crucial part of my team.
Reed Business Information
DDC OS provide us with a very comprehensive and ef?cient service, always maintaining high levels of service to our supporters both current and new. The account management teams are proactive and attentive, ensuring smooth delivery.
Being able to rely on the enthusiasm and flexibility of the team at DDC OS helps us to keep our customers happy. The fact that they are local has also been an advantage – it is good to know we have this kind of resource available.
Inbound Price Comparisons and Utility Switching Services
The overall campaign objectives were for DDC OS to handle inbound queries according to agreed service levels while delivering overall conversion targets. It is through our vast experience in Telesales that DDC OS was in a position to exceed every expectation set by the client.
Update and Cleanse Business Database
Reed Business Information is one of the world’s leading business to business publishers, part of the Reed Elsevier Group plc and a FTSE 100-listed company. DDC OS are tasked with making outbound calls to businesses in various directories published by RBI to update and cleanse their information.
Increased Demand Overflow Call Centre
As the Spring weather started and orders more than doubled Wilkinson expanded their own call centre, but needed to ensure that they maintained high standards of customer service. Wilkinson required an overflow service to manage the increase in volume. DDC OS did so in excess of 90% Service Levels.