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DDC Outsourcing Solutions

Telemarketing Companies
With over 35 years experience DDC Outsourcing Solutions is an established leader in the provision of direct marketing, call centre, telemarketing, data cleansing, appointment setting, lead generation and customer services. DDC Outsourcing Solutions delivers a tailor-made solution to help you grow your business. Our dedicated in-house contact centre has the ability to handle inbound and outbound activities via telephone, fax, email or web based communications. DDC OS work in a consultative manner and each solution requires its own level of uniqueness, one size does not fit all. The greatest benefit of outsourcing to DDC OS is the ability to meet and exceed your expectations. We commit to adding value to your activities and endeavour to bring continuous improvement to all such activities.
Manton Wood Enterprise Park,
Worksop
S80 2RT

Testimonials

GB Energy

DDC OS have consistently exceeded targets, I have been particularly impressed with their excellent levels of professionalism, quality, proactivity, and attention to detail. I know I can trust them to deliver and see them as a crucial part of my team.

Reed Business Information

DDC OS provide us with a very comprehensive and ef?cient service, always maintaining high levels of service to our supporters both current and new. The account management teams are proactive and attentive, ensuring smooth delivery.

Wilkinson

Being able to rely on the enthusiasm and flexibility of the team at DDC OS helps us to keep our customers happy. The fact that they are local has also been an advantage – it is good to know we have this kind of resource available.

Case Studies

Inbound Price Comparisons and Utility Switching Services

The overall campaign objectives were for DDC OS to handle inbound queries according to agreed service levels while delivering overall conversion targets. It is through our vast experience in Telesales that DDC OS was in a position to exceed every expectation set by the client.

GB Energy

Update and Cleanse Business Database

Reed Business Information is one of the world’s leading business to business publishers, part of the Reed Elsevier Group plc and a FTSE 100-listed company. DDC OS are tasked with making outbound calls to businesses in various directories published by RBI to update and cleanse their information.

Reed Business Information

Increased Demand Overflow Call Centre

As the Spring weather started and orders more than doubled Wilkinson expanded their own call centre, but needed to ensure that they maintained high standards of customer service. Wilkinson required an overflow service to manage the increase in volume. DDC OS did so in excess of 90% Service Levels.

Wilkinson