ellesys are an accredited Teleware hosted services provider.
OTELO are an official telecommunications body regulating the quality of customer service within the telecommunications industry. ellesys are a member of this organisation and adhere to their strict customer service policies.
We are a checkRate company, verified credit worthy (regulated by Dun and Bradstreet)
Bank improves operational efficiency
It had become apparent that the corporate voicemail system needed updating as it was working at its maximum limit. This meant no further employees could be provided with mailboxes on the system and neither could additional connections be made to the telephone system to carry any more...
Police Force uses iNtelligent Personal Numbering solution
Using iNtelligent Number and a secure communications network, Police Offcers and staff are able to contact their colleagues, irrespective of current location. iNtelligent communications solutions are also being deployed by the Force to improve performance and reduce overhead costs.
Theatre improves service levels with IVR solution
Customer look for prompt, accurate information and a smooth and pain free experience when booking tickets. With over thousands of calls per month coming into the box office, this busy venue needed an IVR solution to enable this.