Enigma Solutions Pvt Ltd
Adam Scott, Call Handling Services
High quality software delivered on time and on budget.
Bob Cullen, Schematech
We have worked closely with the team at Enigma on several projects now, and continue to be impressed by their professionalism, technical capability and understanding of the clients’ needs.
Kirsty Wade-Potter, Cherrypicker
Enigma Solution has done a wonderful job in assisting us with the design and development of our events website. Any problems or questions we experienced, were handled efficiently and professionally. Their team are not only very professional but also friendly and most helpful. I really enjoyed working with them, and would recommend them to anyone who wants to improve or set-up their business.
Virtual Call Centre SMS Support System
The objectives were; 1) To provide a unified system for receiving inbound telephony and SMS enquiries and dealing with SMS chat. 2) Allow demographic data to be captured and entered into a central database for generating statistics 3) Enable live real-time monitoring of agent and queue data.
The Objectives Were; 1) To create a visual model based system for controlling branch opening hours 2) To allow scheduled changes to opening hours and visual models 3) To allow exception and emergency override functionality 4) Advanced model user permissions 5) Provide a method to simulate changes
The Objectives Were; 1) To create a simple looking control which could manage the storage and playback of voicemails in multiple mailboxes 1) To Allow playback in either windows media player or quicktime