Computer support service prices greatly vary from one provider to another. Providers offer two options—pay-as-you-go and monthly service payments. In the first option, customers pay per job and only hire support staff when needed. Providers that offer monthly services charge depending on the type of support needed—online, remote, or onsite. Their rates also depend on how many servers and workstations customers have.
As such, it’s best to shop around before choosing the plan that best suits your needs. When comparing computer support services, consider how many servers and computers you want your plan to cover.
Computer Support Types
Pay per Job
Some providers charge by the hour while others charge depending on the type of job you need done. Take a look at one company’s service rates:
- Remote support £20 per hour
- Password recovery service £30
- Virus or malware removal £30
- Desktop or laptop tune-up and optimisation £40
Some service prices vary depending on what means are necessary to carry out the job, such as data recovery. Likewise, some prices are subject to change without prior notice.
Another company offers any and every small and medium-sized business or SMB access to IT support without any form of commitment or ongoing costs. It offers both pay-as-you-go and monthly services. Its pay-as-you-go service prices are based on a break/fix principle on a first come, first served queuing basis. As soon as an engineer becomes available, he or she is assigned to see to your request and either connects remotely or attends to your needs onsite, depending on the level of support you need. Its pay-as-you-go charge is £30 for remote support and £50 for onsite support per incident.
Instead of paying per job, businesses usually pay for computer support services on a monthly basis. How much you pay per month, of course, depends on what firm you hire.
One provider has a monthly plan costing £8 per computer per month or £80 per computer per year.
Another charges for monthly services such as:
- Server - £50 per server per month
- Workstation - £10 per workstation per month
- Laptop - £15 per laptop per month
Included among its services are network maintenance, telephone support, site visit (technical and consultancy), email support, remote server monitoring, patch management, virus update, server pack upgrade, and mileage.
A third company provides monthly support services to small businesses based on the number of computers to maintain. It also provides unlimited remote and telephone support services. Its rates are as follows:
- 1–5 computers - £350 - 2 hours of onsite support per month
- 6–10 computers - £450 - 3 hours of onsite support per month
- 11–20 computers - £750 - 4 hours of onsite support per month
- 21–30 computers - £1,000 - 5 hours of onsite support per month
- 31+ computers - Ask - Not applicable
Some providers have sites that can provide monthly estimates. One such provider charges a company with one server and 10 workstations £210.
Another provider has two types of plan—standard and premium IT support. The standard plan offers common services such as:
- Remote, onsite, email, and telephone support
- Windows and patch updates
- 24 x 7 incident logging and server monitoring
- Hardware and software procurement
- Annual computer health check
- System moves and changes
- Out-of-office hours
- Online data backup
- Fully managed antivirus protection
Its premium plan offers all of the above plus:
- Multiple office support
- VPM support
The monthly charge for the standard plan is £90 while that for the premium plan is £110.
Which Service Suits You Best?
When it comes to features, not all plans are the same. Some may include services like software procurement while others don’t. The more features there are doesn’t necessarily affect the plan either. Online, telephone, and remote support services are standard but onsite support services are usually charged based on number of hours.
Computer support services are typically charged based on the number of servers and computers to maintain. Monthly plans can cost as little as £8 per workstation to as much as £110 per workstation. But the cheapest-priced service isn’t always the best. There are variations in how each plan is structured. It is best to review each plan and compare not just costs but features, too. Likewise, do a thorough background check of each company and see what others say about its service.
Compare Computer Support Prices with Approved Index