Multi-line phone systems have been one of the most popular telephone solutions for businesses of all sizes from start-ups and home offices to large enterprises. They provide everything from key systems - the simplest solution for a small number of users – through PBX-based systems that can support hundreds or thousands of users, to hybrid systems that combine the best of traditional PBX systems with the flexibility and cost-saving potential of Internet telephony.
Today, an increasing number of companies want to take advantage of the latest VoIP (Voice over Internet Protocol) or Unified Communications solutions. The good news for multi-line users considering a move is that you don’t have to throw away your existing equipment. Multi-line phone systems provide a great migration path to IP telephony.
And, for those companies that want to retain or build on their proven business phone lines, there continues to be a strong range of high-quality branded systems from leading suppliers like Panasonic, BT and Orchid.
To find the best multi-line telephone system for your business, simply complete the form at the top of this page. Approved Index's quote comparison service is free, quick and easy, and it could save you as much as 40% on your purchase and installation costs.
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Top Multi-line Phone Systems
There are a large number of multi-line phones and systems supplied by leading manufacturers. The selection below provides just a few examples of which products might work best for your office; the find the most suitable handset, visit our top 5 phone systems page.
Panasonic KX-TES824E Hybrid System
This flexible hybrid system expands from 3 exchange lines and 8 extensions to 8 lines and 24 extensions. It incorporates direct dialling to extensions, automatic greetings and caller identity. Guide price £330 plus VAT.
- Optional voicemail
- Supports fax transmission
- USB port for programming advanced functions
- Call-management features
- Conference calling
Panasonic is a well known and reputable company, and the KX-TES824E Hybrid System is a fitting example of their quality. This system facilitates a business's telephone system, providing the means for communication both internally and externally. The system includes the features listed above, as well as a number of others. Multi-line phone systems provide businesses with the versatility needed to work at maximum capacity - Panasonic's KX-TES824E system offers this functionality and much more.
Businesses could expect to pay between £350 and £400 for a brand new Panasonic KX-TES824E Hybrid System. The exact price will depend on your supplier. It may also be possible to get a refurbished version of the product for less.
This is a feature rich multi-line system that is easy to install and represents good value for money. With 3 lines and 8 extensions, it is ideal for small businesses and home offices with useful features like direct dialling to extensions, call forwarding and conference calling. Guide price £125 plus VAT.
- Call transfer
- Call pick-up
- Caller ID compatible
- Compatible with reception phone
Orchid is one of the best-known telephone systems suppliers, having been present in the industry for a number of years. The Orchid PBX308+ multi-line telephone system is an excellent choice for any business in need of this functionality. The features above are included on this system, along with a range of others which can be vitally important to any business.
The Orchid PBX308+ multi-line system is likely to cost your business between £150 and £200, although the exact cost will depend on your supplier and on whether you are buying used or new.
BT Versatility 4-line ISDN Digital Telephone System
This system is designed with small businesses that have an ISDN connection. It is a scalable solution that can be expanded to up to 40 extensions and 12 Digital ISDN 2e or 16 ISDN30 telephone lines. Typical packages include handsets and the system includes ports to add additional handsets. BT no longer supplies ISDN-based systems, but continues to support the Versatility ISDN range. Guide price £335 plus VAT.
- 4 Digital ISDN (2 x ISDN 2e) telephone lines and up to 8 extensions
- Package includes 4 BT Versatility V16 handsets
- Voicemail standard
- Optional automated attendant
- Direct extension dialling
- Extensive call-handling features
BT sets the standard for telecommunications not only in the UK, but around the world. As expected then, the BT Versatility 4-Line ISDN Digital Telephone System is an exceptional piece of equipment for any business looking for a quality multi-line tool. BT's 4-Line system includes the features above as well as a range of others which can significantly improve a business's operations.
BT's Versatility 4-Line ISDN multi-line phone system will cost your business around £100. It is possible to get more recent or more advanced products from BT for a higher price however.
Orchid KS416 4-line Key Phone System
This is a small business telephone system for use with the KP416 key phone and other types of phone. It offers up to 4 telephone lines and 16 extensions. The system includes auto attendant to handle incoming calls and conference call facilities. Guide price £250 plus VAT.
- Key Phone and Standard Phone compatible
- 80 system Speed dials
- Auto fax transfer
- Transfer & pickup
- Caller ID compatible
The Orchid KS416 4-Line Key Phone System is an excellent choice. Orchid is a globally renowned telephone system supplier and this multi-line system is a glowing example of their ability to deliver at the highest level. The Orchid KS416 includes a wide range of features, including those listed above.
The Orchid KS416 4-Line Key Phone System is likely to cost your business between £230 and £300, although your supplier may offer the product at a higher or lower price, depending on a range of factors.
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Key Phone Systems
A key phone system is a simple, entry-level phone system for businesses with a small number of phone users in a single location. The system offers incoming callers a single telephone number, but does not support direct dialling to extensions. Employees can make or take a call by pressing a button on the phone’s keypad to select a free line or a line with an incoming call. They can transfer incoming calls to other employees or use features like putting a call on hold.
PBX Phone Systems
A PBX (Private Branch Exchange) system offers greater flexibility and scale to businesses with larger numbers of employees or multiple locations. Each handset in a PBX multi-line system has an extension number and outside callers can use that facility to dial the extension directly, rather than go through an operator. Routing the direct inward calls through the PBX means that the company does not have to purchase separate lines for each extension. Employees can make outside calls over the PSTN (Public Switched Telephone Network) by first dialling a digit like 9; the PBX selects an available line for the call.
Hybrid Multi-line Systems
A hybrid multi-line phone system protects investment by using existing PBX infrastructure and telephones that operate on the PSTN (Public Switched Telephone Network). However, long-distance calls can be routed over the Internet at much lower rates, giving the potential for significant savings. The latest hybrid systems are described as ‘IP-ready’, which means they can be easily converted to systems capable of running VoIP or Unified Communications.
Migration Path For Older Systems
For businesses with PBX systems or hybrid systems that are not IP-ready, there is a clear migration path to VoIP or Unified Communications that protects existing investment. VoIP is the current evolution of a multi-line system, but it offers features and services that legacy systems simply cannot match. To convert an existing PBX to support VoIP, you can use a technology known as SIP trunking. This is a digital circuit that replaces the existing analogue connection to the public network. Instead, SIP trunking connects the PBX to an Internet Telephony Provider who routes all calls over the Internet at lower rates. SIP trunking also gives access to VoIP services and these can run on existing analogue handsets by using a simple, low-cost adaptor.
>> Find out more: Telephone System Leasing
Compare Multi-Line Phone Systems
Finding the right telephone system for your business is a process that requires time and careful consideration. Approved Index can help though, to find the most suitable provider for your business. We use your specifications and budget to match you to telephone system suppliers that can offer the service and products you need.
Approved Index's quote comparison service is free, quick and easy, and it could save your business up to 40% on purchase and installation costs.
Find the best Telephone System for your business with Approved Index.
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